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Author Topic: PowerPoint - Office XP(2002)  (Read 803 times)

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PowerPoint - Office XP(2002)
« on: September 02, 2007, 12:30:26 am »
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Here's a good one that no one seems to be able to fix:

We have a user that when they go to File - Print or hit CTRL+P, instead of going to the Print Dialog box in PPT, it just directly goes and prints to the default printer. We can't seem to get it to stop that...

We've tried different user profiles, still does it... we've uninstalled Office, deleted all the folder remains, reinstalled Office and it still does it, we've fiddled with the print commands under File Associations, they're the same as with anyone else machine. Deleted any template we can find, it's defintly not the one ppt as we've tried the same on multiple machines and it works fine and all the ppt's on the user's machine does the same thing by skipping the Print Dialog box.

Anyone run into this?

Running XP SP2, all current patches installed, approx. 2,000 users with the same loadset without the issue. Problem didn't happen until the machine was rebuilt.
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Re: PowerPoint - Office XP(2002)
« Reply #1 on: September 02, 2007, 10:23:24 am »
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Hmm, have you tried cancelling the default printer as the default printer, so that there's no default?
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Re: PowerPoint - Office XP(2002)
« Reply #2 on: September 02, 2007, 07:31:21 pm »
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I believe someone else did, though I personally didn't oversee it.
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Re: PowerPoint - Office XP(2002)
« Reply #3 on: September 02, 2007, 07:48:06 pm »
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About 20% of my clients at work run Office 2002. We haven't run into this problem at all. Might have something to do with your printer, or the printer drivers though. If you have more than one printer, set that printer to the default one. See if that mixes things up.
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Re: PowerPoint - Office XP(2002)
« Reply #4 on: September 02, 2007, 08:39:17 pm »
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Yeah, 100% of our clients are using it and this is a first. We've tried with several different network printers and by switching to another profile, it defaulted to his local printer and it still behaved the same way. We uninstalled the local printer, still did it... end user has Acrobat and Reader installed, both uninstalled, still did had the same issue. Though knowing Adobe, something may be crawling in the registry.
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Re: PowerPoint - Office XP(2002)
« Reply #5 on: September 02, 2007, 08:44:38 pm »
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Does it do this with the rest of the Office package? Word, Excel, etc? Or just powerpoint?

http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml <-- helpful tool. I realize this for TCP/IP but sometimes it helps random things.. Maybe a registery cleaner would be good too. Also try to disable and re-enable the printer spooler. That sometimes helps too.. but no doubt you've rebooted since then.
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Re: PowerPoint - Office XP(2002)
« Reply #6 on: September 02, 2007, 08:45:26 pm »
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Oddly enough, just Powerpoint.
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